Zipy’s Privacy Policy

 Zipy Privacy Policy

Your data is safe with us. We understand that the PII ( Personally Identifiable Information) data and other information of your users is very important and we ensure that we do not record sensitive data and all data stored at our end is secure. 

By using or accessing the Site or Services, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as described below.

About Zipy      

Zipy is a Customer Observability platform, which helps you connect the dots between what your customers did, when they did it, and where the problem occurred in the code. With Zipy, you can fix your critical customer issues 10x faster and it impacts your revenue directly. To summarize, Zipy enables you to:

• Find errors before your customers churn

• Understand your customers better

• Analyse the root cause of customer issues

• Solve for bugs proactively

All this, without compromising on the security and privacy of your customer data!

Definitions

“Zipy” refers to Zipy Inc, a Delaware Corporation (also referred to as “we”, “us”, “our”)

“Zipy Customer” refers to a customer who has entered into an agreement with Zipy to use the Zipy Services on its Site.      

“End User” refers to a visitor to a website that uses the  Zipy Services or a client of Zipy Customer. 

“Visitor” refers to anyone accessing the  Zipy Site.

Personal Information means all information relating to a person that identifies such person or could reasonably be used to identify such person, including but not limited to, as first and last name, home address, billing address, or other physical address, email address, telephone number and Sensitive Data, if any.      

Information Collected

Information Collected from Zipy Visitors     

Zipy collects information on visitor’s use of our Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, cookie information, and Internet Service Provider (“Usage Data”). Zipy's purpose in collecting Usage Information is to better understand how Zipy Visitors use the Site.      

For a Visitor, Zipy collects potentially personally identifying information like Internet Protocol (or “IP”) addresses (“Potential PII”). Also, the visitor may choose to interact with the Site that results in your providing Personal Information to Zipy, such as giving us your name, email address, username and password when signing up for a free trial of the Services or creating an account to post comments to the Zipy blog or social media sites, etc. he visitor should be aware that any information you provide in the Zipy blog or social media areas may be read, collected, and used by others who access them.

We only collect Personal Information that is reasonable or necessary to accomplish the purpose of your interaction with Zipy as a Visitor. You may choose not to provide this information but you need to understand that as a result, you may not be able to engage in certain activities on the Site. Any Personal Information provided by you as a Visitor to the Site will be used only as described in this Privacy Policy and Zipy’s Acceptable Use Policy.

Information Collected from Zipy Customers

If you are a Zipy Customer, when you signed up for the Services, you entered into an agreement with Zipy to accept our terms of use of the Services including obligations in this Privacy Policy and our Acceptable Use Policy (“Agreement”). As part of your use of the Services, we collect the same information as that of a Visitor (as detailed above) and may ask you for additional information such as payment information, usage data in relation to the Services and other information we deem relevant for the purpose of providing the Services. Zipy may use your information and data as agreed to in the Agreement and to:

• Process transactions between you and Zipy.

• Provide support for the Zipy Services.

• Enhance or improve user experience, our Site, or Zipy Services.

• Communicate with you about our Services, including sending you e-mail newsletters.

• Monitor data to ensure that it complies with your contractual obligations to us.

• Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or the Zipy Services.

• Let you know about changes to our policies and terms.

• We may post your personal testimonials along with those of other satisfied customers on our Site in addition to other endorsements (With your prior consent).

The information we collect from a Customer is disclosed only in accordance with the Agreement and this Privacy Policy and the Acceptable Use Policy.

Information Collected from End Users (Visitors to the Websites that use Zipy Services)

For End Users of a Zipy Customer, Zipy is acting as a service provider to the Customer for the Zipy Services. Zipy collects information on an end User under the direction of its Customer, and has no direct relationship with the End User whose information it processes. It is important to understand that when an end User visits other websites that use the Zipy Services, the Zipy Customer’s privacy policy apply to that information collected instead of this Privacy Policy. Zipy may use your information as permitted by the Zipy Customer in accordance with its privacy policies.

Use of Your Personal Information

In the course of business, we may hire third party individuals and organizations to help us make the Zipy Services better. These third parties include our web host provider, other SaaS providers, such as an email hosting service, payment processors or outside contractors we hire to perform maintenance or assist us in securing our website. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems.

Zipy may disclose Personal Information and Potential PII only to those of its employees and third party organizations that 

(1) need to know such information in order to process it on Zipy’s behalf or to provide services as described above; and 

(2) have agreed not to disclose it to any other parties without Zipy’s consent. 

Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Site and/or the Service, you consent to the transfer of information to such individuals and organizations in order to accomplish these purposes.

Before using or sharing your information with non-agent third parties in ways not discussed here or previously authorized by you, we will provide you Notice and an opportunity to control the further use or disclosure of your personal information.

If you are a registered user of the Service and have supplied your email address, Zipy may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Zipy and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Zipy takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of Personal Information and Potential PII.

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. If we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information and Potential PII as set forth in this policy. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information and Potential IP, as well as any choices you may have regarding your Personal Information and Potential IP.

To limit the use and disclosure of your personal information, please submit a written request to support@zipy.ai 

Release of Your Information for Legal Purposes

We may access or release Personal Information about you when required to do so in order to comply with any applicable, laws, regulations, subpoena or enforceable governmental or public authority request, including, to meet national security or law enforcement requirements. We may also access or release Personal Information when we have a good faith believe that such access or release is reasonably necessary to (i) enforce applicable terms of service, including investigation of potential violations, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) respond to user support requests, or (iv) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Right to Access, Edit, and Remove Your Information

You have a right to access personal information we hold about you. Whenever you use our Site or Zipy Services, we strive to make sure that the Personal Information is correct. If that information is wrong, we give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.

When updating your Personal Information, we may ask you to verify your identity before making any changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we protect information from accidental or malicious destruction, even after information is deleted from the Zipy Services, it may not be immediately deleted from Zipy’s servers.

To request removal of your Personal Information from our Site, Services, blog or social media, contact us at support@Zipy.ai. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

If an End User interacts with one of our Customers and the End User seeks to access, or correct, amend, or delete inaccurate data or no longer wants to be contacted by one of our Customers, the End User should direct its inquiry to the Customer because the Customer is the data controller. If the Customer requests Zipy to remove the Personal Information, we will respond to their request within 30 days.

Security Measures

We take measures to enhance the security of our Site and the Zipy Service. These measures include using SSL Certificates and secure storage in the cloud. It is important for you to protect against unauthorized access to your password and to your computer. No security measures are perfect and we cannot promise that the information about you will remain secure in all circumstances.

International Transfer

We store and process information about you on computers in the United States unless otherwise stated by the customer. Privacy laws local to our servers and computers will apply to information we store about you.

Do Not Track Signal

We treat the data of everyone who comes to our site in accordance with this Privacy Policy, whatever their Do Not Track setting.

Children

Our site is intended for a general audience and we do not knowingly collect personal information from anyone under the age of 13.

How Zipy Collects Information

We, or third party service providers, may use cookies or local storage data to, among other things, measure activity, personalize your experience, remember your viewing preferences, or track your status or progress when accessing our site. For some of these purposes, our cookies may be tied to Personal Information and/or Potential PII. 

Local Storage is a standard facility provided by HTML5-compliant browsers used to retain data on your computer across visits to the same website. We use local storage as a temporary holding area for user events that were observed locally but, due to the timing of a page unload, were unable to be transmitted as part of the user session. Return visits to the same website read and transmit events previously stored in local storage to complete previously recorded sessions. In particular, the Zipy Services may use local storage data  to maintain a coherent scope for a user session across multiple pages on a single website. 

This information may in the aggregate identify an End User, however we will not identify a User as they browse the web if the User turns off cookies, as explained below.

Zipy does not and will not ever attempt to identify the same person across disparate, unrelated domains. It is a violation of our Acceptable Use Policy for our customers to attempt to build multi-site user profiles for the intent of selling or exchanging lists of users or demographic information.

List of data Sub processors

Google Cloud Platform- USA

Google LLC - USA     

Webflow - USA 

Changes

We may amend this Privacy Policy from time to time. When there are changes to this Privacy Policy, we will update this page. The date on the bottom will always indicate when we last made changes. If you are a visitor to this Site and disagree with the Privacy Policy, you should leave the Site and/or cancel your agreement with Zipy.

If you have any questions or concerns regarding privacy when using Zipy, please send us a detailed message to support@zipy.ai. We will make every effort to address your concerns.

Last updated 15th November 2021